Ensuring a seamless shopping experience, our Shipping and Delivery Policy embodies our commitment to transparency, efficiency, and customer satisfaction. Let’s delve into the details to provide a comprehensive understanding of how we bring your purchases from our Pune warehouse to your doorstep.
Domestic Orders: Our domestic shipping process is designed to deliver your orders swiftly and efficiently. Upon placing an order, it undergoes processing within 2 business days, excluding Sundays and public holidays. This processing period allows us to prepare your items for shipment and ensure everything is in order before dispatch.
Once processed, you can anticipate the delivery of your domestic order within 3-5 business days. We understand the importance of timely delivery and strive to ensure that your package reaches you promptly. Our commitment to efficient logistics and reliable delivery partners enables us to fulfill this promise consistently.
International Orders: For our international customers, we extend the same level of dedication to ensure a seamless shipping experience. Similar to domestic orders, international orders are processed within 2 business days, allowing us to prepare your shipment efficiently.
However, due to the complexities of international shipping, the delivery timeline for international orders extends to 18-21 business days. We ship to various regions globally, with the exception of Turkey, Lebanon, Pakistan, Ukraine, and China. This ensures that customers worldwide can enjoy our products, delivered with care and reliability.
Shipping Charges: At Nine Doors, we offer two shipping options to cater to your preferences and urgency:
- Standard Shipping: This option provides cost-effective shipping via India Post, with a delivery timeframe of 18-30 days. The flat fee for standard shipping is Rs 350 per 250 grams.
- Express Shipping: For customers seeking expedited delivery, we offer express shipping via DHL/FedEx, with a delivery timeframe of 6-7 days. The flat fee for express shipping is Rs 2500 per 250 grams.
We aim to provide flexibility and choice in shipping methods, allowing you to select the option that best suits your needs and timeframe.
Customs and Handling Charges: When shipping internationally, it’s important to be aware of potential customs duty, import duty, or other government taxes that may apply upon the shipment’s arrival in the destination country. These charges are the responsibility of the customer and are not covered in the initial shipping fees.
Customers are advised to check the tentative customs duty and import duty rates on the respective government portals to avoid any surprises upon delivery. At Nine Doors, we strive to maintain transparency regarding these charges and ensure that customers are informed of their responsibilities.
Refusal to Pay Custom Charges: In the event that a customer refuses to pay the applicable custom charges upon the shipment’s arrival in the destination country, Nine Doors will deduct the complete shipping and return duty charges from the order value during the refund process. We aim to be transparent and fair in our policies while adhering to legal obligations.
Order Deliveries: Our delivery schedule is designed to accommodate your convenience while ensuring efficient order fulfillment. Deliveries are scheduled between 10:00 AM – 6:00 PM from Monday to Saturday, excluding public holidays.
It’s important to note that the designated recipient must be available to sign for the goods upon delivery. If the recipient is unavailable, we recommend suggesting an alternative person, such as a family member, colleague, or neighbor, who can receive the package on your behalf. However, please be aware that Nine Doors assumes no responsibility for goods signed by an alternative person.
In conclusion, our Shipping and Delivery Policy reflects our commitment to providing a seamless and transparent shopping experience for our customers. Whether you’re placing a domestic or international order, you can trust Nine Doors to deliver your purchases with efficiency, reliability, and a focus on your satisfaction.