Refund and return policy is integral aspects of any business, ensuring customer satisfaction and trust. At Nine Doors, we prioritize providing the best shopping experience while upholding transparency and fairness in our policies.
We understand that despite our efforts to deliver high-quality products, there may be instances where customers need to initiate a return or exchange. However, to maintain the integrity of our products and ensure fairness to all customers, we have established clear guidelines regarding returns and exchanges.
Once a product is sold or delivered, we do not accept returns or exchanges for opened or used products due to hygiene and safety reasons. We believe in delivering products that meet our customers’ expectations, and therefore, we encourage thorough consideration before making a purchase.
However, we recognize that there may be situations where a product arrives damaged or does not meet quality standards. In such cases, we are committed to addressing the issue promptly and providing appropriate solutions.
If you receive a tampered or damaged product, we urge you to notify our Customer Care team within 24 hours of receipt. Please provide supporting images and videos to help us assess the situation accurately and expedite the resolution process. We take product quality seriously and strive to rectify any issues in a timely manner.
Similarly, if you encounter any quality complaints with a product, we encourage you to contact our Customer Care team within 7 days of receiving your order. Your feedback is valuable to us, and we appreciate the opportunity to improve our products and services.
It’s important to note that Nine Doors cannot be held responsible for any damages incurred after delivery, including neglect, improper usage, or wrong application of the product. Our exchange and return policies are designed to ensure fairness to all customers while upholding the quality and integrity of our products.
For a return or exchange to be processed, the product must be returned in a saleable condition and its original packaging, without any damage. Our team will carefully vet and inspect the returned products to ensure they meet our standards before processing the exchange or return.
While we strive to provide the best shopping experience, we understand that circumstances may arise where a refund is necessary. However, once goods are sold, no refunds will be issued, except in cases where it is legally required.
If you have any questions or concerns regarding our refund and return policies, our dedicated Customer Care specialists are available to assist you. You can reach us via phone, WhatsApp, or email during our business hours, and we will be happy to address any inquiries or issues you may have.
At Nine Doors, we are committed to providing quality products and exceptional customer service. Our refund and return policy reflect our dedication to ensuring customer satisfaction and upholding the values of transparency and fairness in all aspects of our business.